Hellotickets is an international ticketing platform. It offers tickets for sports events, concerts, musicals, and tourist attractions.
But is it reliable? Are tickets delivered properly? Is customer service responsive? Here is our Hellotickets review 2025 after several orders.
In this article, we analyse the site’s strengths and weaknesses: prices, user experience, payment security, and refund policy.
Hellotickets review 2025: our feedback and that of our readers
Hellotickets is now a recognised platform in international ticketing. It operates in over 15 languages and offers tickets for events in many major cities. When attending an NBA game in the United States, it is the site used to buy tickets. Most feedback from our readers is positive. Especially regarding clear booking processes, available customer support, and ticket delivery. Navigation is intuitive. Payment options are varied, and offers are localised for each market.
Like any ticketing service, Hellotickets can face complex situations (date changes, cancellations, supplier errors). Overall, the site is reliable, especially for advance purchases. It is recommended to read terms carefully, notably fees and refunds. For travellers wanting to book safely and in their language, Hellotickets is a serious and reassuring option.
What is Hellotickets?
Hellotickets is an online ticketing platform founded in 2017. Its goal is to simplify ticket purchases for American and international events, offering an interface translated into several languages and payments in local currencies. It stands out from sites like Ticketmaster or Viagogo by providing a smoother user experience for European and South American tourists, thanks to its localised pages and multilingual customer service.
The site offers tickets for NBA, NFL, MLB games, concerts, musicals in New York, and shows in Las Vegas. It mainly targets travellers who want to book their activities in advance during a trip abroad. Hellotickets works with several official partners and emphasises payment security and price transparency. The company is based in Madrid, with teams in Europe and the United States.
Is Hellotickets still reliable in 2025? Our review
Hellotickets’ reliability relies on several factors: transparent prices, secure payment, guaranteed ticket delivery, and responsive customer service. The site works with reputable ticket partners and uses email confirmation with tracking. Most tickets are sent electronically (e-ticket or QR code), simplifying receipt. In case of problems or event cancellation, a solution is usually offered quickly.
On Trustpilot, Hellotickets has an average rating above 4.5 out of 5, with thousands of verified reviews. Customers often praise the site’s clarity, ease of purchase, and support availability. Like any platform, it receives some criticism, notably on service fees added at checkout or some last-minute deliveries. Overall, Hellotickets is considered a reliable option for booking tickets online.
What types of tickets does Hellotickets offer?
Hellotickets covers a wide range of events, with a strong focus on tourist activities and major American shows. The platform mainly offers tickets for sports events like NBA, NFL, MLB, tennis, and Formula 1. It also sells tickets for international concerts, musicals in Broadway or London, and shows in Las Vegas. For families and tourists, Hellotickets sells entry to attractions such as Madame Tussauds, One World Observatory, or Universal Studios.
Each event is presented with clear information: seating plan, date, venue, times, and price range. The filtering system allows easy selection by preferences (location, price, popularity). Tickets are offered in local currencies (euros, dollars, etc.) and the interface adapts to the user’s language. This makes the experience more accessible, especially for non-English speakers.
How does booking work on Hellotickets?
The booking process on Hellotickets is simple and fast. Once the event is selected, the user chooses the date, number of tickets, and desired seat. The interactive seating plan shows available areas. After clicking “Book,” the user enters their details, then pays by credit card or a secure service (like Stripe or PayPal).
Once the order is confirmed, a confirmation email is sent. E-tickets are then accessible from the user’s account or via a secure link. Depending on the event, delivery can be immediate or delayed (for example, 48 to 72 hours before). Hellotickets also sends automatic reminders before the event. For questions, customer support is available by email and chat. Overall, the booking experience is smooth, even for first-time buyers.
What is our review on Hellotickets prices?
Prices shown on Hellotickets usually include service fees, offering better transparency from the start. Compared to other platforms, prices may seem slightly higher. This difference is often due to the added value: multilingual customer service, a site available in several languages, a simplified booking process, and clearer refund policies. For tourists or non-English speakers, this provides real added value.
It is important to note that Hellotickets does not always sell directly but sometimes works through partners or official distributors. This can affect the final price, especially during high demand periods. Despite this, many users feel the service justifies the price difference. Especially for major events where reliability and support matter more than a few euros.
What are Hellotickets service fees and payment methods?
Hellotickets applies service fees on every order. These fees vary depending on the event, country, currency used, and demand. They are added at the end of the booking process before payment. This may surprise some users, but it is common in online ticketing. In return, Hellotickets guarantees ticket validity. The platform also offers support in case of issues and allows purchases in the user’s language and local currency.
Regarding payments, Hellotickets accepts major credit cards (Visa, Mastercard, American Express) as well as some local or alternative options like PayPal or Apple Pay. Transactions are secured via SSL protocol. Currency conversion is shown transparently. The site does not yet offer installment payments. However, it allows billing in the user’s own currency, making travel budget management easier.
Hellotickets promo code 2025: how to save?
Before completing your purchase, know that Hellotickets sometimes offers promo codes or exclusive discounts, especially for events like NBA games, musicals in New York, or guided tours.
Here are some tips to get a good deal:
- Watch key periods: sales, Black Friday, back-to-school, summer holidays.
- Use our partner link to access real-time updated prices.
Good to know: discounts are often included directly in displayed prices. Sometimes no code is needed.
Hellotickets customer support: review of responsiveness and efficiency
Hellotickets offers multilingual customer service, accessible by email and contact form. Responses usually come within 24 to 48 hours. For urgent cases (like a ticket not received before the event), a team is also reachable via online chat, depending on local hours. Support is often responsive and aims to find a concrete solution, such as resending tickets or partial refunds in case of cancellation.
On Trustpilot and other review platforms, many users praise Hellotickets support availability. The service is described as “courteous,” “attentive,” and “efficient.” However, like any ticketing provider, some situations take longer to resolve, especially when Hellotickets depends on third parties (organisers or suppliers). Overall, customer service is considered serious and professional, with real communication efforts during disputes.
Refunds and cancellations: what does Hellotickets offer?
Hellotickets states that most tickets are non-refundable and non-cancellable, which is common in the sector. However, exceptions exist depending on events, suppliers, or purchase conditions. For example, a ticket cancelled by the organiser results in a full refund. Hellotickets may also offer credit or alternative solutions depending on the case. All terms are detailed at purchase, in the “Refund Policy” section.
For refund requests, users must contact customer service with the necessary proof. Processing can take a few days, especially if the ticket comes from a third party. On review sites, many customers appreciate the transparency of the process, even if times vary. It is important to read the conditions carefully before booking. In case of doubt, Hellotickets remains available to provide clarifications before purchase.
What do other customers say about Hellotickets?
Customer reviews of Hellotickets are generally positive. On Trustpilot, the platform scores above 4 out of 5, with thousands of ratings. Users praise the site’s ease of use, clear information, and quick customer service. Tickets are received reliably, often earlier than expected, and instructions for collection or access are considered clear and practical.
Among common criticisms, some customers mention extra fees only visible at checkout, or difficulties cancelling non-refundable orders. It is therefore essential to read the terms carefully before purchasing. Despite these remarks, most comments highlight the team’s professionalism and service reliability. For a confident purchase, Hellotickets remains a solid alternative to traditional ticket sellers.
Hellotickets vs Ticketmaster: our comparison
Hellotickets stands out with a very accessible user experience for an international audience. The site is translated into several languages, prices are shown in euros, and customer service is easy to reach. It is an ideal solution for tourists or expatriates seeking to book tickets simply, with reassuring support. Ticketmaster remains the main ticket seller in the USA, but its interface can be less intuitive. Also, booking is only in English on Ticketmaster and payment is in dollars, leading to additional currency conversion fees.
In summary: Hellotickets appeals with its « turnkey » approach and Ticketmaster with its institutional legitimacy. For a fast, multilingual, supported purchase, Hellotickets is a good compromise. Even if prices are sometimes slightly higher. The choice depends on your priorities: price, security, or ease of use.
Hellotickets vs Ticketmaster comparison
| Criteria | Hellotickets | Ticketmaster |
|---|---|---|
| Available languages | 15+ languages, multilingual interface | Mainly English |
| Payment in local currency | Yes (euros, pesos, etc.) | No, only in dollars |
| Customer service | Multilingual support (email and chat) | English support only |
| Price transparency | Fees visible before payment | Fees sometimes added at checkout |
| User experience | Smooth and designed for tourists | More technical, designed for locals |
Verdict: For an international audience, Hellotickets is clearly more accessible and reassuring. Its simplified interface, localised prices, and multilingual support make it an excellent alternative for booking tickets with peace of mind.
Should you use Hellotickets? Our final review
Hellotickets meets the expectations of an international audience looking to easily book tickets for major events in the USA and beyond. The platform stands out for its simplicity, multilingual translation, local currency payment, and accessible customer support. This is a major asset for travellers unfamiliar with Anglo-Saxon ticketing sites.
Hellotickets focuses on security, clear terms, and a stress-free customer experience. For those prioritising peace of mind and easy purchase, it is a relevant choice. Before booking, it remains essential to check cancellation conditions. In summary: Hellotickets is a reliable, simple, and reassuring option, especially for a first purchase.
FAQ – Everything you need to know about Hellotickets
Is Hellotickets a reliable site to buy tickets?
Yes, Hellotickets is a recognised platform for reliability. It works with official partners and offers electronic or mobile tickets. Users appreciate the site’s clarity, payment security, and fast customer service.
Can I get a refund for a ticket bought on Hellotickets?
Most tickets are non-refundable, except if the event is cancelled. Hellotickets sometimes offers credit or partial refunds depending on conditions. It is essential to read the cancellation policy before booking.
Are there hidden fees on Hellotickets?
Hellotickets applies service fees visible at payment. They vary by event, currency, and country. These fees cover management, customer support, and delivery guarantees.
Is Hellotickets cheaper than Ticketmaster?
Sometimes prices can be slightly higher, but Hellotickets offers a better user experience for tourists: translated site, payment in euros, multilingual support. For many users, this comfort justifies the slight price difference.
Can I buy NBA tickets on Hellotickets?
Yes, Hellotickets is one of the most popular sites to book NBA tickets from Europe. The site offers a clear interface, interactive seating plans, and fast e-ticket delivery. It is a reliable option to attend a game in the USA.
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